Last Updated: September 23, 2026
Welcome to Morocco Transport Agency.
These Terms & Conditions apply to bookings, transfers, tours, transportation services, and other services requested through our website:
By requesting, booking, or using a service from Morocco Transport Agency, you agree to these Terms & Conditions.
1. About Us
Business Name: Morocco Transport Agency
Location: Marrakech, Morocco
Website: https://www.moroccotransportagency.com/
Morocco Transport Agency provides transportation, private transfers, tours, excursions, and related travel services in Morocco.
2. Booking Requests
Customers may request a transfer or tour through our website, email, WhatsApp, or telephone.
When making a request, you may be asked to provide information such as:
- First and last name
- Email address
- Country
- Number of adults
- Number of children
- Requested transfer or tour
- Travel or tour date
- Flight information
- Arrival date and time
- Pickup and drop-off locations
- Other information necessary to arrange the service
Submitting a request through our website does not automatically confirm a booking.
Your booking is confirmed only after we confirm availability and any required deposit has been received.
3. Prices and Quotations
Prices provided by Morocco Transport Agency are based on the information supplied by the customer at the time of the request.
The quotation will specify the services and inclusions covered by the agreed price.
Unless specifically stated otherwise, additional services, activities, entrance fees, meals, accommodation, or other expenses not included in the quotation are the customer’s responsibility.
If the customer requests significant changes to the itinerary, number of passengers, dates, pickup location, destination, or services, the price may be adjusted accordingly.
We will inform the customer of any additional charge before confirming the requested change.
4. Deposit and Booking Confirmation
A small deposit may be required to confirm a transfer or tour.
Deposits are normally paid through PayPal or through another payment method agreed with Morocco Transport Agency.
The booking is considered confirmed once:
- The booking details have been agreed upon;
- The required deposit has been received; and
- Morocco Transport Agency has confirmed the booking.
The deposit will be credited toward the total agreed price unless otherwise stated.
Customers are responsible for ensuring that the booking information they provide is accurate.
5. Remaining Balance
After the deposit has been paid, the remaining balance must be paid according to the payment arrangements provided in your booking confirmation.
For tours, the remaining balance is generally paid by the end of the agreed service unless a different payment arrangement has been confirmed in advance.
Accepted currencies and payment methods may be agreed with the customer before the service begins.
6. PayPal Payments
Where a deposit is paid using PayPal, PayPal processes the transaction according to its own terms, conditions, and privacy policy.
Morocco Transport Agency does not control PayPal’s processing systems or policies.
Any payment fees, currency-conversion charges, or other charges imposed directly by PayPal may be subject to PayPal’s applicable rules.
7. Cancellations by the Customer
If you need to cancel a booking, please contact us as soon as possible by email, WhatsApp, or telephone.
Cancellation and refund conditions may depend on:
- The service booked
- The cancellation date
- Accommodation or activity reservations already made
- Payments made to third-party suppliers
- The specific conditions communicated with your booking
Any cancellation terms specifically provided to you before confirmation will form part of your booking agreement.
Any refund that is due will be handled according to the agreed booking conditions and applicable law.
Nothing in these Terms & Conditions is intended to remove any mandatory consumer rights that apply under applicable law.
8. Changes Requested by the Customer
We understand that travel plans can change.
Requests to change a booking may include changes to:
- Date
- Pickup time
- Pickup location
- Destination
- Number of passengers
- Tour itinerary
- Accommodation
- Activities
We will make reasonable efforts to accommodate changes, subject to availability.
Changes that increase the distance, duration, number of passengers, accommodation cost, activities, or other service requirements may result in an additional charge.
9. Changes or Cancellations by Morocco Transport Agency
In rare circumstances, Morocco Transport Agency may need to modify part of a service because of circumstances beyond our reasonable control.
Examples may include:
- Severe weather
- Road closures
- Government restrictions
- Safety concerns
- Vehicle problems
- Natural events
- Civil disturbances
- Unexpected local conditions
- Other events outside our reasonable control
Where possible, we will offer a reasonable alternative arrangement.
If we must cancel a service that cannot reasonably be replaced, any refund or alternative arrangement will be determined according to the circumstances, services already provided, payments already committed to third parties, and applicable law.
10. Flight Delays and Arrival Information
Customers booking airport transfers must provide accurate flight details.
If your flight is delayed, cancelled, or changed, please inform us as soon as possible whenever you are able to do so.
We will make reasonable efforts to adjust the pickup time when flight information or delays are known.
Significant changes that require additional waiting time, an additional journey, or other services may result in an additional charge where appropriate. We will communicate this where reasonably possible.
11. Pickup Times
Customers are responsible for being ready at the confirmed pickup location at the agreed time.
Pickup may take place directly at your hotel, riad, airport, accommodation, or another agreed meeting point.
In locations where vehicle access is restricted, including certain areas of the Marrakech Medina or other historic centers, pickup may take place at the nearest accessible meeting point.
Customers should contact us if they are unable to locate their driver.
12. Airport Transfers
Customers are responsible for providing the correct:
- Airport
- Flight number
- Arrival or departure date
- Scheduled arrival or departure time
Morocco Transport Agency is not responsible for problems caused by incorrect flight information provided by the customer.
For departure transfers, customers should allow sufficient time to reach the airport, complete check-in, security, immigration, and other airport procedures.
13. Passengers and Children
The correct number of adults and children must be provided when making the booking.
Customers should inform us in advance if a child seat or other specific passenger requirement is needed.
Child seats and special equipment are subject to availability and should be requested before the service date.
Children must be accompanied by a responsible adult.
14. Luggage
Customers should inform us in advance if they are travelling with:
- Large quantities of luggage
- Oversized bags
- Sports equipment
- Wheelchairs
- Large strollers
- Other unusually large items
This allows us to arrange a suitable vehicle.
We may not be able to transport items that were not disclosed in advance if they cannot safely fit inside the assigned vehicle.
Customers are responsible for checking that they have collected all personal belongings when leaving the vehicle.
15. Vehicles
We aim to provide a comfortable and suitable vehicle according to the number of passengers and the service booked.
A specific vehicle model is guaranteed only when this has been expressly confirmed as part of the booking.
When necessary because of availability, maintenance, operational requirements, or unexpected circumstances, Morocco Transport Agency may provide another vehicle of a similar or suitable category.
16. Drivers
Our drivers are responsible for providing transportation according to the agreed service and local road and safety requirements.
Drivers may adjust driving routes when reasonably necessary because of:
- Traffic
- Weather
- Road closures
- Safety
- Local restrictions
- Road conditions
Safety always takes priority over maintaining an exact estimated journey time.
17. Tour Itineraries
Tour itineraries and estimated times are provided as a guide.
The exact timing of stops and arrival times may change because of traffic, weather, road conditions, seasonal conditions, customer delays, or circumstances outside our reasonable control.
Where possible, we will continue to provide the principal services included in the confirmed itinerary.
18. Third-Party Services
Some tours may include or involve services provided by independent third parties, such as:
- Hotels and riads
- Desert camps
- Restaurants
- Activity providers
- Local guides
- Camel activities
- Quad or buggy providers
- Other tourism suppliers
Where a third-party service is included in your confirmed booking, we may arrange that service on your behalf.
Third-party suppliers may also have their own safety rules, cancellation conditions, and terms of service.
19. Customer Responsibilities
Customers must:
- Provide accurate booking information
- Follow reasonable safety instructions
- Respect drivers, guides, staff, vehicles, accommodations, and other passengers
- Comply with applicable Moroccan laws and regulations
- Carry valid passports, visas, travel documents, and other required documentation
- Ensure that they are medically and physically able to participate in activities they choose to undertake
Morocco Transport Agency reserves the right, subject to applicable law, to refuse or discontinue a service where a passenger behaves violently, abusively, illegally, or in a way that creates a serious safety risk.
20. Travel Documents and Entry Requirements
Customers travelling to Morocco are responsible for checking their own passport, visa, immigration, vaccination, insurance, and other entry or travel requirements.
Morocco Transport Agency is not responsible for a customer being refused entry, boarding, or participation because required documents or permissions are missing or invalid.
21. Travel Insurance
We recommend that customers consider appropriate travel insurance for their trip.
Depending on the policy selected, travel insurance may provide protection for circumstances such as trip cancellation, medical emergencies, lost luggage, accidents, or travel disruption.
It is the customer’s responsibility to determine whether travel insurance is appropriate for their needs.
22. Personal Belongings
Customers remain responsible for their luggage, money, documents, electronics, and other personal belongings.
If you believe you left an item in one of our vehicles, contact us as soon as possible and we will make reasonable efforts to locate it.
We cannot guarantee that lost items will be recovered.
23. Liability
Morocco Transport Agency will take reasonable care in arranging and providing the services confirmed with the customer.
We are not responsible for losses or delays resulting solely from circumstances outside our reasonable control, such as severe weather, road closures, flight disruption, government actions, natural events, or other extraordinary circumstances.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms & Conditions affects mandatory rights available to consumers under applicable law.
24. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, itineraries, vehicles, prices, availability, accommodation, activities, and other information may change.
The final quotation and booking confirmation provided directly to the customer will determine the services included in an individual booking.
25. Intellectual Property
Unless otherwise stated, the text, branding, logo, photographs, design elements, and original content appearing on the Morocco Transport Agency website are owned by or licensed to Morocco Transport Agency.
Website content may not be copied, reproduced, distributed, or used commercially without prior permission, except where permitted by applicable law.
26. Privacy and Personal Information
Personal information submitted through our website or provided during the booking process is handled according to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Customers are encouraged to read the Privacy Policy before submitting a booking request.
27. Complaints
If you experience a problem with your transfer or tour, please contact us as soon as possible so that we have an opportunity to address the issue.
For complaints after completion of the service, please provide:
- Your name
- Booking information
- Date of service
- Description of the issue
- Any relevant photographs or supporting information
We will review complaints in good faith and respond as reasonably possible.
28. Governing Law
These Terms & Conditions are governed by the applicable laws of the Kingdom of Morocco.
Any mandatory consumer rights or protections that apply under Moroccan law or other applicable law remain unaffected.
Where a dispute arises, the parties should first attempt to resolve the matter through direct communication and an amicable solution before pursuing any legal remedies available to them.
29. Changes to These Terms
Morocco Transport Agency may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or legal requirements.
The latest version will be published on our website with the updated date.
For an existing confirmed booking, the conditions specifically agreed with the customer at the time of booking will continue to apply unless a change is mutually agreed or required by law.
30. Contact Us
If you have questions about these Terms & Conditions or your booking, please contact us using the contact information available on our website.
Morocco Transport Agency
Marrakech, Morocco
Website: https://www.moroccotransportagency.com/